FAQ

Orders and Shipping

For customer confidence in orders and shipping, the applicable commitment is that where do you ship? We ship only within the United States.

When considering orders and shipping, the applicable commitment is that is shipping free? Yes. Standard shipping is free for all U.S. orders.

For an accurate overview of orders and shipping, the relevant commitment is that how long does delivery take? Processing normally takes 1–2 business days and estimated carrier transit after dispatch is 4–6 business days.

For a straightforward understanding of orders and shipping, we apply this requirement: will I receive tracking? Yes. A tracking number is sent after shipment.

Returns and Refunds

In connection with returns and refunds, the applicable standard is that can I return or exchange an item without giving a reason? Yes, for eligible items within 30 days after delivery.

When reviewing returns and refunds, we apply this requirement: who pays return shipping? melin pays approved return shipping for no-reason returns, exchanges, and quality-related returns.

For transparency around returns and refunds, the applicable standard is that when is a refund issued? Approved refunds are sent to the original payment method within 5–10 business days after receipt and inspection.

To keep customer expectations clear about returns and refunds, the following rule applies: which items are not returnable? Customized products, clearance items, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods, except where law requires otherwise or the item is defective.

Orders, Payments, and Products

As part of our standards for orders, payments, and products, the following rule applies: can I cancel an order? An order may be cancelled before shipment when fulfillment has not begun. After shipment, the Refund Policy applies.

For a straightforward understanding of orders, payments, and products, please note that which payment methods are accepted? Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover in USD, subject to the methods displayed at checkout.

For a concise explanation of orders, payments, and products, the applicable commitment is that how are taxes handled? Applicable taxes are collected as required by law.

For clear guidance on orders, payments, and products, the applicable standard is that where can I find size, material, care, and safety details? Review the applicable performance hats and headwear, water-ready and weather-conscious headwear, beanies, related travel and headwear accessories product page.

Contact

For a concise explanation of contact, please note that email support@melinhollow.shop or call 512-500-0902. Customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).

Merchant Information

Business name: melin

Trade name: melin

Email: support@melinhollow.shop

Phone: 512-500-0902

Physical address: 1843 Ashton Ln, Marion VA 24354, United States