Refund Policy

30-Day Returns and Exchanges

To set precise expectations about 30-day returns and exchanges, our service position is that melin offers a 30-day no-reason return and exchange period for eligible items. Contact support@melinhollow.shop within 30 days after delivery before sending anything back.

To set precise expectations about 30-day returns and exchanges, please note that for approved no-reason returns, exchanges, damaged items, incorrect items, and quality issues, melin pays the return shipping cost and provides a prepaid label or equivalent free return arrangement.

Eligibility

In connection with eligibility, the customer-facing rule is that returned merchandise must be in a condition that allows reasonable inspection and must include the components and packaging supplied with the order when reasonably possible.

For a straightforward understanding of eligibility, our established approach is that customized products, clearance items, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods are not returnable unless applicable law requires otherwise or the item is defective.

Refund Timing

As part of our standards for refund timing, the relevant commitment is that after an approved return is received and inspected, the refund is sent to the original payment method within 5–10 business days. A bank or card issuer may require additional posting time.

Order Cancellation

When considering order cancellation, customers should understand that an order may be cancelled before shipment when fulfillment has not begun. After shipment, the order is handled under this Refund Policy.

Return Address

For customer confidence in return address, the customer-facing rule is that the default return address is 1843 Ashton Ln, Marion VA 24354, United States. Do not send a return until return instructions have been issued.

Contact

In connection with contact, our policy provides that customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). Email support@melinhollow.shop or call 512-500-0902.

Merchant Information

Business name: melin

Trade name: melin

Email: support@melinhollow.shop

Phone: 512-500-0902

Physical address: 1843 Ashton Ln, Marion VA 24354, United States