Terms of Service

Use of the Store

When reviewing use of the store, the controlling expectation is that these Terms govern use of melin and purchases from this U.S.-market online store. Customers must provide accurate account, billing, delivery, and contact information.

Payments and Taxes

For a concise explanation of payments and taxes, the controlling expectation is that prices and payments are in USD unless checkout expressly states otherwise. Applicable taxes are collected as required by law.

Contact

For transparency around contact, the following rule applies: questions may be sent to support@melinhollow.shop or 512-500-0902 during Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).

Orders and Cancellation

When reviewing orders and cancellation, the practical result is that we may review, limit, or cancel an order when payment cannot be authorized, information is inaccurate, inventory is unavailable, or fraud screening identifies a material risk.

For dependable guidance on orders and cancellation, the relevant commitment is that an order may be cancelled before shipment when fulfillment has not begun. After shipment, returns and exchanges are handled under the Refund Policy.

Shipping, Returns, and Refunds

For dependable guidance on shipping, returns, and refunds, our established approach is that standard U.S. shipping is free. Processing normally takes 1–2 business days and estimated carrier transit is 4–6 business days.

For dependable guidance on shipping, returns, and refunds, our operating standard is that eligible no-reason returns and exchanges are accepted within 30 days after delivery. melin pays approved return shipping. Approved refunds are issued within 5–10 business days after receipt and inspection.

Products

For clear guidance on products, the practical result is that product pages provide the current details for performance hats and headwear, water-ready and weather-conscious headwear, beanies, related travel and headwear accessories. Size, material, care, and safety information must be reviewed on the applicable product page and is not replaced by these Terms.

Merchant Information

Business name: melin

Trade name: melin

Email: support@melinhollow.shop

Phone: 512-500-0902

Physical address: 1843 Ashton Ln, Marion VA 24354, United States